Shipping & Product Policy
Shipping Overview
What's Included
• Full package tracking from dispatch to delivery
• Discreet, unmarked packaging for your privacy
• Professional packaging to ensure product protection
Your Order Journey
Orders are processed within 1-2 business days. You'll receive an email confirmation when your order ships.
Once shipped, you'll receive a tracking number via email to monitor your package's progress.
Your order arrives in discreet packaging within 3-12 business days, depending on your location.
Delivery Timeframes
Shipping times vary by destination but are consistently reliable. All timeframes begin from the date your order is dispatched (after processing).
| Region | Delivery Time | Tracking Available |
|---|---|---|
| United States & Canada | 3-7 business days | ✅ Full tracking |
| United Kingdom & Europe | 5-9 business days | ✅ Full tracking |
| Australia & New Zealand | 5-10 business days | ✅ Full tracking |
| Asia & Middle East | 7-12 business days | ✅ Full tracking |
| South America & Africa | 8-12 business days | ✅ Full tracking |
Packaging & Privacy
We understand that privacy is important when ordering personal care products. Every aspect of our shipping process is designed with your discretion in mind.
Discreet Packaging
- Plain packaging: No product names or obvious branding on the outside
- Sender information: Ships from a neutral business name
- Contents protection: Products are securely wrapped inside the package
- Size appropriate: Packaging sized to product without unnecessary bulk
Order Tracking
Track your package every step of the way:
- Tracking number provided within 24 hours of dispatch
- Real-time updates available through our shipping partners
- Email notifications for key delivery milestones
- Customer service support for any tracking questions
Important Shipping Information
Processing Times
Orders placed Monday through Friday before 12:00 PM (EST) typically ship the same day. Orders placed after this time or on weekends will be processed the next business day.
International Considerations
- Customs: International packages may be subject to customs inspection
- Duties & Taxes: Local import duties or taxes are the customer's responsibility
- Address Accuracy: Please ensure your shipping address is complete and accurate
- Delivery Attempts: Most carriers make 2-3 delivery attempts before returning to depot
Shipping Restrictions
While we ship worldwide, please note that delivery to some remote areas may take additional time. If you're unsure about delivery to your location, please contact us before ordering.
Holiday & Peak Season Shipping
During peak seasons (holidays, sales events), processing and shipping times may be extended by 1-2 business days. We'll notify customers of any delays via email and update delivery estimates accordingly.
Delivery Issues
Lost or Delayed Packages
If your package appears lost or significantly delayed:
- Contact us immediately with your tracking number
- We'll investigate with our shipping partner
- Replacement orders can be sent if package is confirmed lost
- We work with you to resolve any delivery issues quickly
Incorrect Address
If you provide an incorrect shipping address, additional fees may apply for address correction or reshipment. Please double-check your address before completing your order.
Note: The size label on the product may differ from the size you ordered due to region labeling differences, but rest assured the measurements are the same.